Time to
accelerate

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At a glance

CM.com (Euronext Amsterdam: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. Our communications and payments platform empowers marketing, sales and customer support to automate engagement with customers across multiple mobile channels, blended with seamless payment capabilities that drive sales, gain customers and increase customer happiness.

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Message from the CEO

Market outperformer

Jeroen van Glabbeek
CEO CM.COM

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Highlights 2020

  • January

    Opening of the first USA office in Los Angeles.

  • February

    At 21 February 2020 CM.com lists on Euronext Amsterdam and raises € 73 million of capital.

    CM.com announces the acquisition of international ticketing company Global Ticket.

  • March

    CM.com enables WeChat Pay for European Businesses.

  • April

    CM.com is the first to launch Rich Communication Services (RCS) in Germany.

  • May

    CM.com expands its presence in East Africa with a hub in Kenya, providing Conversational Commerce solutions for Kenyan businesses.

    CM.com takes Conversational Commerce to the next level through the acquisition of leading conversational AI provider CX Company.

  • June

    First Corona-Proof events were organized during ‘De Tuin and Het Strand’.

  • August

    Launch of Eurasia hub in Turkey.

    CM.com becomes primary sponsor and name giver CM.com Circuit Zandvoort and starts digital transformation of the circuit.

  • September

    In September CM.com raises an additional € 32 million of capital through an Accelerated BookBuild.

    CM.com focuses on strong growth of mobile commerce with introduction of Mobile Marketing Cloud.

  • October

    Further steps in the global expansion strategy are made with the initiation of local presence in India.

    CM.com acquires e-commerce customer service provider RobinHQ.com.

  • November

    CM.com introduces RCS also in the Netherlands.

    CM.com has been included in the MSCI Small Cap Indexes.

Key figures

Core Revenue: 134.4 million
+55%
Number of voice minutes: 296 million
+109%
Total payments processed: 729 million
+17%
Number of tickets sold: 5.3 million
+179%
Number of messages: 3.7 billion
+48%
CPaaS net dollar retention rate: 129%

See 2020 Key Figures

Cases

  • Case Chronopost

    Chronopost

    Time to pick up

    Chronopost has established itself as the leading French player in parcel delivery in France and abroad, for individuals and businesses alike. CM.com ensures that Chronopost customers are notified about the track and trace of their parcels via SMS.

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  • Case Radius Payments Solutions

    Radius Payments Solutions

    Time to assist

    When your customer base is constantly on the move, how do you make sure you stay connected? CM.com provided a Chatbot to automate frequently answered questions, and also offered a new service via WhatsApp Business Chat and our Chatbot called “find my local fuel station”, which will provide Radius’s customers to the three nearest fuel stations.

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  • Case Sikhona Money Transfers

    Sikhona Money Transfers

    Time to transfer

    Sikhona Money Transfers is a division of Sikhona Forex, an authorized dealer licensed by the South African Reserve Bank for the purpose of international foreign exchange. Sikhona Money Transfers started using CM.com to enable WhatsApp Business as a customer support channel to assist with client onboarding and general support in 2019.

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  • Case Bakker.com

    Bakker.com

    Time to buy

    Bakker.com is the ‘One Stop Green Shop’ for consumers in Europe, with a wide range of plant (supplies) products for in or outside the house. For growing their online platform easy and safe online payments play a crucial role. CM.com helped Bakker.com to achieve its growth ambitions via CM.com’s payments plugin for Shopify.

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  • Case Cravia

    Cravia

    Time to eat

    Cravia is a chain of various franchised restaurants. CM.com enables customers at Zaatar w Zeit in the United Arab Emirates to order at the restaurant simply through scanning a QR code and entering their table number. Additionally, CM.com made it possible for consumers to order online through a link shared on WhatsApp or by SMS.

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  • Case Buddha to Buddha

    Buddha to Buddha

    Time to sign

    The jewelry that Buddha to Buddha has been designing for almost 25 years has been known for its beauty, its quality and its timeless design. Buddha to Buddha chose for the easy-to-implement digital signature solution of CM.com for signing contracts, as they find the process of sending and printing contracts outdated, especially when it comes to the environment and costs.

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  • Case De Nederlandse Loterij

    De Nederlandse Loterij

    Time to win

    For a safer and more reliable age verification, the Nederlands loterij (Dutch Lottery) uses iDIN for simple identification. The Nederlandse Loterij is an official gambling organization in The Netherlands. All gambling games from the Nederlandse Loterij are intended for people aged 18 and older.

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  • Case a.s.r.

    a.s.r.

    Time to chat

    a.s.r. is a major Dutch listed insurance group. As communication between humans and machines has started to evolve, the company decided to revolutionize its customer engagement strategies by launching a conversational, user-friendly chatbot. As a result, 85% of visitors to the website find their answer and their NPS has increased substantially.

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  • Case KWF

    KWF (Dutch Cancer Foundation)

    Time for charity

    KWF (Dutch Cancer Foundation) uses the CM.com technology for door-to-door donations. Safe, easy, and fast payment through the mobile phone by scanning a QR code. Easy as that. The QR code is an inexpensive alternative towards pin terminals and cash money.

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  • Case The Van Gogh Museum

    The Van Gogh Museum

    Time to experience

    The Van Gogh Museum in Amsterdam houses the world’s largest collection of Van Gogh’s art with over 200 paintings, close to 500 drawings and more than 700 letters. CM.com provides their online ticketing platform with timeslot reservation possibilities for individuals, groups, educational institutions, tour operators and resellers across the world.

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Message from ...

Mission

Making life easier, safer and more beautiful.

We firmly believe that technology exists to enhance people’s lives, and we are constantly searching for ways to better connect people with each other. We want to contribute by developing technologies that benefit society.

Vision

Mobile first. We are driven by the belief that communication will shift to mobile. Consumers are already there. Businesses will follow suit, as they want to communicate with their customers at their preferred communication channel.

Mobile communication will result in mobile commerce. Therefore, we continuously develop additional features to our private cloud platform, shaping the future of Conversational Commerce.

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Downloads 2020

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